Social-media services offer users tools for interaction, publishing and sharing, but in return demand exposure of users' selves and of personal information about the members of their social networks. The Terms of Service imposed by providers are uniformly privacy-hostile. The practice of social-media exhibits a great many distrust influencers, and some are sufficiently strong that they constitute distrust drivers.
This paper presents an analytical framework whereby designers of social-media services can overcome user distrust and inculcate user trust.
Principal, Xamax Consultancy Pty Ltd, Canberra; Visiting Professor, UNSW Law, University of NSW, Sydney; Visiting Professor, Research School of Computer Science, ANU, Canberra.
© 2012 Journal of Law, Information & Science and Faculty of Law, University of Tasmania.